Cancellation & Refund Policy
The Leaf And Clay consider helping its customers as far as possible and has, therefore, a Customer-Friendly cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained post shipping
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that The Leaf And Clay team has taken on special occasions like Pongal, Diwali, Valentine’s Day, etc. These are limited occasion offers and therefore cancellations are not possible.
In case of receipt of the damaged or defective package or items, please report the same to us at [email protected] The request will, however, be entertained once the merchant (The Leaf And Clay) has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.
Orders delivered & accepted by the customer will not be refunded. In case you feel the order is not as per specification, please contact us within 24hrs of the Product delivery. Product returned will only be accepted if there is no damage or consumption(in case of fertilizers) of the delivered product/s. If you wish to cancel your order please contact us soon. One’s we’ve heard that you wish to cancel the order within the 24 hours of order placed the sum debited from your account will be refunded within 10 working days.